<p style="box-sizing: border-box; margin: 0px 0px 30px;">The standard explains a set of management system processes designed to deliver more effective IT services (both to those within your organisation and your customers). ISO 20000 certification gives you the framework to help you manage your ITSM, while allowing you to prove your company follows best practice. With the standard requirements you will achieve best practice to improve your delivery of IT services.