<p data-start="0" data-end="294">Certificaci&oacute;n ISO 20000 refers to certification that confirms an organization&rsquo;s <strong data-start="84" data-end="124" data-is-only-node="">IT Service Management System (ITSMS) complies with the ISO/IEC 20000 standard. It focuses on delivering reliable IT services through structured processes, service quality control, and continual improvement.